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Register a claim

Complete the form below to report an issue and register a claim against your warranty

First Name *

Last Name *

Email Address *

Telephone Number *

Installation Date *//

Please provide an approximate date if you are unsure of the exact date.

Please kindly be advised that if your installation was completed over 6 months ago, we reserve the right to charge a small call out fee of £50.00 in line with clauses 7.1.11 and 7.1.12 of your Contract of Sale. This is to cover the visits that are needed to assess your warranty claim and to return (if necessary) to complete the works. It is a fixed, one-off, charge and will cover all elements of the service until the claim is fulfilled. *

I understand and would like to proceed with my claim

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truhouse. is a trading style of Stroud Windows (Gloucestershire) Limited, whose registered office address is Unit 19, Ryeford Industrial Estate, Stonehouse, Gloucestershire, GL10 2LA. Registered company no. 05277745.
Stroud Windows (Gloucestershire) Limited is directly authorised and regulated by the Financial Conduct Authority (FRN 839344). We are a credit broker, not a lender, and have a facility with a panel of lenders.
truhouse. is a longstanding member of FENSA (Member no. 10496) and the Glass & Glazing Federation (GGF) (Member no. A3158).

Register a claim

Complete the form below to report an issue and register a claim against your warranty

Can’t find what you’re looking for or need assistance?

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