Home > About > 10-Year Guarantee > Register a Warranty Claim

Register a claim

Complete the form below to report an issue and register a claim against your warranty

First Name *

Last Name *

Email Address *

Telephone Number *

Installation Date *//

Please provide an approximate date if you are unsure of the exact date.

Please kindly be advised that if your installation was completed over 6 months ago, we reserve the right to charge a small call out fee of £50.00 in line with clauses 7.1.11 and 7.1.12 of your Contract of Sale. This is to cover the visits that are needed to assess your warranty claim and to return (if necessary) to complete the works. It is a fixed, one-off, charge and will cover all elements of the service until the claim is fulfilled. *

I understand and would like to proceed with my claim

Installation Address and Postcode *

By providing your details you agree to being contacted under the terms of our privacy policy.

Can’t find what you’re looking for or need assistance?

Call 01453 705757

Send us an email

© truhouse. 1982-2021 | Terms of Use | Privacy Policy | Complaints Procedure

truhouse. is a trading style of Stroud Windows (Gloucestershire) Limited, whose registered office address is Unit 19, Ryeford Industrial Estate, Stonehouse, Gloucestershire, GL10 2LA. Registered company no. 05277745.
Stroud Windows (Gloucestershire) Limited is directly authorised and regulated by the Financial Conduct Authority (FRN 839344). We are a credit broker, not a lender, and have a facility with a panel of lenders.
truhouse. is a longstanding member of FENSA (Member no. 10496) and the Glass & Glazing Federation (GGF) (Member no. A3158).

.sharing-default-minimal .nectar-love.loved,body .nectar-social[data-color-override="override"].fixed > a:before,body .nectar-social[data-color-override="override"].fixed .nectar-social-inner a,.sharing-default-minimal .nectar-social[data-color-override="override"] .nectar-social-inner a:hover{background-color:#f6653c;}.nectar-social.hover .nectar-love.loved,.nectar-social.hover > .nectar-love-button a:hover,.nectar-social[data-color-override="override"].hover > div a:hover,#single-below-header .nectar-social[data-color-override="override"].hover > div a:hover,.nectar-social[data-color-override="override"].hover .share-btn:hover,.sharing-default-minimal .nectar-social[data-color-override="override"] .nectar-social-inner a{border-color:#f6653c;}#single-below-header .nectar-social.hover .nectar-love.loved i,#single-below-header .nectar-social.hover[data-color-override="override"] a:hover,#single-below-header .nectar-social.hover[data-color-override="override"] a:hover i,#single-below-header .nectar-social.hover .nectar-love-button a:hover i,.nectar-love:hover i,.hover .nectar-love:hover .total_loves,.nectar-love.loved i,.nectar-social.hover .nectar-love.loved .total_loves,.nectar-social.hover .share-btn:hover,.nectar-social[data-color-override="override"].hover .nectar-social-inner a:hover,.nectar-social[data-color-override="override"].hover > div:hover span,.sharing-default-minimal .nectar-social[data-color-override="override"] .nectar-social-inner a:not(:hover) i,.sharing-default-minimal .nectar-social[data-color-override="override"] .nectar-social-inner a:not(:hover){color:#f6653c;}html body[data-header-resize="1"] .container-wrap,html body[data-header-format="left-header"][data-header-resize="0"] .container-wrap,html body[data-header-resize="0"] .container-wrap,body[data-header-format="left-header"][data-header-resize="0"] .container-wrap{padding-top:0;}.main-content > .row > #breadcrumbs.yoast{padding:20px 0;}@media only screen and (min-width:1000px){body #ajax-content-wrap.no-scroll{min-height:calc(100vh - 155px);height:calc(100vh - 155px) !important;}}@media only screen and (min-width:1000px){#page-header-wrap.fullscreen-header,#page-header-wrap.fullscreen-header #page-header-bg,html:not(.nectar-box-roll-loaded) .nectar-box-roll > #page-header-bg.fullscreen-header,.nectar_fullscreen_zoom_recent_projects,#nectar_fullscreen_rows:not(.afterLoaded) > div{height:calc(100vh - 154px);}.wpb_row.vc_row-o-full-height.top-level,.wpb_row.vc_row-o-full-height.top-level > .col.span_12{min-height:calc(100vh - 154px);}html:not(.nectar-box-roll-loaded) .nectar-box-roll > #page-header-bg.fullscreen-header{top:155px;}.nectar-slider-wrap[data-fullscreen="true"]:not(.loaded),.nectar-slider-wrap[data-fullscreen="true"]:not(.loaded) .swiper-container{height:calc(100vh - 153px) !important;}.admin-bar .nectar-slider-wrap[data-fullscreen="true"]:not(.loaded),.admin-bar .nectar-slider-wrap[data-fullscreen="true"]:not(.loaded) .swiper-container{height:calc(100vh - 153px - 32px) !important;}}.screen-reader-text,.nectar-skip-to-content:not(:focus){border:0;clip:rect(1px,1px,1px,1px);clip-path:inset(50%);height:1px;margin:-1px;overflow:hidden;padding:0;position:absolute !important;width:1px;word-wrap:normal !important;}.menu-item-type-custom.menu-item-object-custom.button_bordered.menu-item-78 a:before{border-color:#f6653c !important;background-color:#f6653c;}.menu-item-type-custom.menu-item-object-custom.button_bordered.menu-item-78 a{color:#fff !important;font-weight:bolder;}.menu-item-type-custom.menu-item-object-custom.button_bordered.menu-item-78 a:hover:before{border-color:#f6653c !important;background-color:#fff !important;color:#f6653c !important;font-weight:bolder;}#slide-out-widget-area .inner .off-canvas-menu-container li a{font-size:20px;line-height:45px !important;font-family:"Open Sans";font-weight:700;}.sub-menu .back a{font-size:12px !important;}#to-top{left:17px;}#breadcrumbs{text-align:left;}@media only screen and (min-width: 1001px){.reverse-row >.col.span_12{flex-direction:row-reverse !important;}}::-moz-selection{background-color:#f6653c;color:#fff;}::selection{background-color:#f6653c;color:#fff;}div.footer-heading{font-family:"Open Sans";font-size:14px;font-weight:600;color:#777;}div.cta-bottom-page{font-family:"Open Sans";font-size:22px;font-weight:600;}div.wpforms-container-full .wpforms-form .wpforms-title{font-family:"Open Sans";font-size:22px;font-weight:600;}div.wpforms-container-full .wpforms-form .wpforms-description{font-family:"Open Sans";font-size:18px;font-weight:600;}div.wpforms-container-full .wpforms-form .wpforms-page-indicator{padding:0;margin:0;}div.wpforms-container-full .wpforms-form .wpforms-field-label{font-family:"Open Sans" !important;font-size:14px !important;}div.wpforms-container-full .wpforms-form .wpforms-required-label{color:#f6653c !important;}.wpforms-container ::-webkit-input-placeholder{font-family:"Open Sans";font-size:14px;color:#aaa;}.wpforms-container :-moz-placeholder{font-family:"Open Sans";font-size:14px;color:#aaa;opacity:1;}.wpforms-container ::-moz-placeholder{font-family:"Open Sans";font-size:14px;color:#aaa;opacity:1;}.wpforms-container :-ms-input-placeholder{font-family:"Open Sans";font-size:14px;color:#aaa;}.wpforms-container ::-ms-input-placeholder{font-family:"Open Sans";font-size:14px;color:#aaa;}div.wpforms-container-full .wpforms-form .wpforms-field.wpforms-field-select select{font-family:"Open Sans" !important;font-size:14px !important;}div.wpforms-container-full .wpforms-form .wpforms-page-button{color:#fff !important;background-color:#f6653c !important;border:3px solid #f6653c !important;}div.wpforms-container-full .wpforms-form .wpforms-page-button:hover{color:#f6653c !important;background-color:#fff !important;border:3px solid #f6653c !important;}div.wpforms-container-full .wpforms-form .wpforms-page-button{font-family:"Open Sans" !important;font-size:14px !important;}div.wpforms-container-full .wpforms-form input[type=submit],div.wpforms-container-full .wpforms-form button[type=submit]{color:#fff !important;background-color:#f6653c !important;border:3px solid #f6653c !important;}div.wpforms-container-full .wpforms-form input[type=submit],div.wpforms-container-full .wpforms-form button[type=submit]:hover{color:#f6653c !important;background-color:#fff !important;border:3px solid #f6653c !important;}div.wpforms-container-full .wpforms-form input[type=submit],div.wpforms-container-full .wpforms-form button[type=submit]{font-family:"Open Sans" !important;font-size:14px !important;}div.quote-page-quote-expiry h2{font-size:26px !important;font-weight:600;}div#wpforms-2794-field_63,#wpforms-2794-field_44,#wpforms-2794-field_66,#wpforms-2794-field_68,#wpforms-2794-field_79,#wpforms-2794-field_87,#wpforms-2794-field_99,#wpforms-2794-field_110,#wpforms-2794-field_121,#wpforms-2794-field_131,#wpforms-2794-field_141,#wpforms-2794-field_151,#wpforms-2794-field_161,#wpforms-2794-field_172{font-size:18px !important;font-weight:700;}div#wpforms-2879-field_63,#wpforms-2879-field_180,#wpforms-2879-field_181,#wpforms-2879-field_182,#wpforms-2879-field_183,#wpforms-2879-field_184,#wpforms-2879-field_185,#wpforms-2879-field_186,#wpforms-2879-field_187,#wpforms-2879-field_188,#wpforms-2879-field_189,#wpforms-2879-field_190{font-size:18px !important;font-weight:700;}div#wpforms-2910-field_63,#wpforms-2910-field_180,#wpforms-2910-field_181,#wpforms-2910-field_182,#wpforms-2910-field_183,#wpforms-2910-field_184,#wpforms-2910-field_185,#wpforms-2910-field_186,#wpforms-2910-field_187,#wpforms-2910-field_188,#wpforms-2910-field_189,#wpforms-2910-field_190{font-size:18px !important;font-weight:700;}div#wpforms-3118-field_385,#wpforms-3118-field_206,#wpforms-3118-field_182,#wpforms-3118-field_183,#wpforms-3118-field_184,#wpforms-3118-field_185,#wpforms-3118-field_186,#wpforms-3118-field_187,#wpforms-3118-field_188,#wpforms-3118-field_189,#wpforms-3118-field_190,#wpforms-3118-field_261,#wpforms-3118-field_271,#wpforms-3118-field_281,#wpforms-3118-field_317,#wpforms-3118-field_327,#wpforms-3118-field_337,#wpforms-3118-field_347,#wpforms-3118-field_357,#wpforms-3118-field_367,#wpforms-3118-field_377,#wpforms-3118-field_396{font-size:18px !important;font-weight:700;}div#wpforms-3129-field_780,#wpforms-3129-field_182,#wpforms-3129-field_183,#wpforms-3129-field_492,#wpforms-3129-field_525,#wpforms-3129-field_557,#wpforms-3129-field_590,#wpforms-3129-field_623,#wpforms-3129-field_655,#wpforms-3129-field_686,#wpforms-3129-field_717,#wpforms-3129-field_749,#wpforms-3129-field_782,#wpforms-3129-field_816,#wpforms-3129-field_848,#wpforms-3129-field_876{font-size:18px !important;font-weight:700;}div.quick-link-heading{font-family:"Open Sans";font-size:22px;font-weight:600;}div.nectar-milestone.animated-in .subject{font-family:"Open Sans";font-size:22px;font-weight:600;}.carousel-wrap{margin:0px !important;}div.testimonials-banner-review{font-family:"Open Sans";font-size:22px;font-weight:600;}div.testimonial-customer-name{font-family:"Open Sans";font-size:16px;font-weight:600;}div.finance-option-description{font-family:"Open Sans";font-size:16px;font-weight:400;}div.installation-gallery-filter h2{font-family:"Open Sans";font-size:22px !important;font-weight:600;}div.portfolio-filters-inline .container > ul a,.portfolio-filters-inline .container > ul li#sort-label{font-family:"Open Sans";font-size:16px;font-weight:600;}div.toggle h3 a{font-family:"Open Sans" !important;font-size:22px !important;font-weight:600 !important;}div.toggle{padding:15px;}img.trust-badge{max-height:80px !important;width:auto;}img.accreditation-trust-badge{max-height:150px !important;width:auto;}img.category-link{max-height:210px !important;width:auto;}img.window-handle{max-height:225px !important;width:auto;}img.window-peg-stay{max-width:300px !important;height:auto;}img.window-catch-fastener{max-width:150px !important;height:auto;}img.window-catch-fastener-brighton{max-height:125px !important;width:auto;}img.window-catch-fastener-fitch{max-height:100px !important;width:auto;}img.window-hook-lift{max-height:100px !important;width:auto;}img.window-pole-eye{max-height:75px !important;width:auto;}img.window-tilt-knob{max-height:85px !important;width:auto;}img.decorative-glass{max-width:210px !important;height:auto;}img.glass-privacy-level{max-width:175px !important;height:auto;}img.leaded-glass{max-width:175px !important;height:auto;}img.glazing-bars{width:175px !important;height:auto;}img.door-handle{max-height:225px !important;width:auto;}img.door-handle-d-slider{max-height:175px !important;width:auto;}img.door-handle-intermediate{max-height:175px !important;width:auto;}img.door-d-hinge{max-height:125px !important;width:auto;}img.door-pull-knob{max-height:100px !important;width:auto;}img.door-finger-pull-escutcheon{max-height:100px !important;width:auto;}img.door-non-pull-escutcheon{max-height:75px !important;width:auto;}img.door-knocker-bullring{max-height:125px !important;width:auto;}img.door-knocker-traditional{max-height:125px !important;width:auto;}img.door-knocker-urn{max-height:150px !important;width:auto;}img.door-knocker-doctor{max-height:125px !important;width:auto;}img.door-knocker-ponytail{max-height:125px !important;width:auto;}img.door-knocker-architectural{max-height:100px !important;width:auto;}img.door-knocker-contemporary{max-height:125px !important;width:auto;}img.door-knocker-lions-head{max-height:125px !important;width:auto;}img.door-spyhole{max-height:75px !important;width:auto;}img.door-letterplate-classic{max-height:75px !important;width:auto;}img.door-letterplate{max-height:75px !important;width:auto;}img.door-numerals{max-height:75px !important;width:auto;}img.door-pet-flap{max-height:125px !important;width:auto;}img.door-hardware{max-height:250px !important;width:250px !important;}img.door-lock{max-height:250px !important;width:auto;}