Accreditation and certification
We hear you – double glazing has a bad reputation, and the quality of home improvement products and services can vary widely between companies. That’s why it’s so important to ensure you engage a company whose standards are endorsed.
Here at truhouse. we don’t simply supply and install windows and doors to comply with a list of standards – we work tirelessly to exceed them and elevate the industry standard for excellence.
With the support of our employees, partners, and relevant industry bodies and glazing associations, we are challenging the norm and paving the way forward with professionalism, quality, transparency, and sustainability at the forefront of all that we do.
Our commitment to showing tru. professionalism and a tru. difference in everything we do – from our products to our service, from start to finish – can be seen not only in our testimonials, but in the accreditations and certifications proudly held by us and our carefully chosen manufacturers.
Fenestration Self Assessment Scheme (FENSA)
The Fenestration Self-Assessment Scheme (FENSA) is the largest and longest-standing government-authorised scheme that monitors building regulation compliance for replacement windows and doors.
As an original member and FENSA Approved Installer, you can be confident in the knowledge and skill of the truhouse. team and the standard of our workmanship. Our installations are frequently assessed by FENSA (at random and without notice) to ensure continued competence and legal compliance.
The FENSA certificate we issue to you after installation – a document required if you sell your home in future – is your evidence to confirm your replacement windows and doors installed by truhouse. are:
- Compliant with building regulations.
- Energy efficient.
- Registered with the local council.
- Covered by a insurance-backed guarantee that is transferable to the new owner in the event you should sell your property.
Note: Not all installers comply with building regulations, and not all of them will register your installation with the local council, yet compliance and registration are required by law. If your installer doesn’t mention that you’re legally responsible and doesn’t offer a FENSA certificate or other building regulations compliance certificate, you’ll need to pay a few hundred pounds for an inspection by building control. Should any non-compliance issues be found by the building inspector, you will also need to pay to rectify these.
Glass and Glazing Federation (GGF)
The Glass and Glazing Federation (GGF) is the leading trade association representing companies who make, supply or fit, glass and glass related products in commercial and domestic sectors. Highly regarded by government, it plays a large role in influencing new standards and regulations, such as the building regulations that govern and control the way buildings are constructed in the UK.
As a longstanding GGF member company, truhouse. has passed the Federation’s strict vetting procedures. Our conduct and performance are constantly monitored and assessed to ensure we display honesty and integrity, and ensure the standard of products and installation remain high. As a GGF member, you can be assured that truhouse:
- Have longevity of trading in the industry and are highly reputable, with many trade references.
- Are financially sound, with suitable business premises and highly qualified staff.
- Work to standards that meet and exceed the Federation’s technical and commercial requirements.
- Adhere to the GGF’s Consumer Code of Practice and Customer Charter, providing you with the best possible customer care.
- Subscribe to the GGF’s Deposit Indemnity Scheme, providing you with an added layer of payment protection (in the unlikely event of our insolvency, you can claim your money back from the Scheme).
- Subscribe to the GGF GLASS Charter Health and Safety Initiative, demonstrating not just compliance with but a commitment to continuously improve safety standards within the glazing industry.
- Remain up to date with the latest industry news and developments and are committed to continual professional development.
- Have the passion and opportunity to influence industry standards and legislation for the better, with our Commercial Director, Natalie, being recognised and appointed a Chairperson at the GGF in 2019.
British Fenestration Rating Council (BFRC)
The British Fenestration Rating Council (BFRC) is the UK’s most trusted and widely-used rating council for verifying the energy performance of windows and doors, giving installers and homeowners the evidence they need to make the right choice for each home’s window and door energy performance requirements.
Their rainbow-coloured window energy rating (WER) scheme is used to measure and identify energy efficiency levels from A++ through to E, with the former being the most energy efficient, and the latter being the least energy efficient.
All truhouse. windows and doors are rated A+ as standard, with the option to upgrade to A++ with triple glazing or additional lamination and surface coatings that help control the amount of light and heat entering and leaving your home.
British Standards Institute (BSI)
The British Standards Institute (BSI) is the National Standards Body of the UK.
Our carefully selected manufacturers proudly certify to the world’s most recognised quality management standard, and hold numerous kitemark certifications for meeting exceptional quality and safety standards.
Secured by Design (SBD)
Secured by Design (SBD) is an official UK police initiative that promotes products that help with prevention of crime in our homes. It’s the only form of Police approval for products in the UK, and windows and doors that achieve Secured by Design status have been rigorously tested and assessed against a strict criteria, with the status only being awarded to those with the very highest degree of resistance to attempted break-ins and burglaries.
All products supplied and installed by truhouse. can be upgraded and manufactured to achieve SBD status on request.
Forest Stewardship Council (FSC)
The Forest Stewardship Council® (FSC®) is an international, not for profit organisation that promotes sustainability and the responsible management of the world’s forests. The FSC® accredits third party organisations, such as BM TRADA who certify forest managers to the standards required by FSC®.
truhouse’s timber window and door manufacturer of choice uses only FSC® 100% timber, and holds the FSC® Chain of Custody Certification, reflecting our shared commitment to the use of environmentally friendly practises and transparency throughout the manufacturing process. All FSC® certified products are sourced from well-managed, sustainable forests and can be fully traced back to the original source.
Our entire timber product range carries the FSC® 100% label, so when purchasing replacement timber windows and doors from truhouse, you can be confident your are purchasing the most envivronmentally friendly, high-quality products, with the finest possible finish.
The Glazing Arbitration Scheme (TGAS)
The Glazing Arbitration Scheme (TGAS) is an independent alternative dispute resolution (ADR) scheme that offers consumers a simple, hassle-free way to resolve a dispute with a trader over the supply and/or installation of windows, doors, and other glazing related and home improvement products.
As a long-term TGAS registered trader, truhouse. fully embraces and complies with the EU ADR Directive, and is committed to delivering the highest possible standards of customer service and satisfaction.
In the unlikely event we should ever receive a complaint that cannot be resolved in a timely, efficient, and satisfactory manner, you can rest assured that your dispute will be referred to the well-established, independent ADR body, the Centre for Effective Dispute Resolution (CEDR), for fair and impartial arbitration and judgement.
Financial Ombudsman Service (FOS)
The Financial Ombudsman Service (FOS) is an independent official body, established by Parliament under Part XVI of the Financial Services and Markets Act 2000, for settling disputes between UK-based financial companies and their customers.
With truhouse. you can rest assured you’re in safe hands financially, as:
- We are authorised and regulated by the Financial Conduct Authority (FCA), meaning we are heavily vetted and our credit broking activities are audited regularly.
- All deposits paid to us are protected under the GGF’s Deposit Indemnity Fund, Installsure (formerly the GGFi), meaning that in the unlikely event of our insolvency, you can claim your money back from the GGF.
- We accept credit card payments in addition to regular BACS payments/bank transfers. As standard, any purchase of £100+ (up to £30,000) made via credit card has additional payment protection cover under Section 75 of the Consumer Credit Act 1974 – meaning that should there be a problem with your purchase, you can claim your money back from your credit card company.
But in the unlikely event you have a complaint or feel we haven’t you treated you fairly when it comes to regulated financial activity, and we are unable to come to a satisfactory resolution together, you can refer your dispute to the Financial Ombudsman Service for impartial arbitration and settlement (be it an informal agreement or legally-binding final decision). The service is free to use and the ombudsman will also ensure we’ve dealt with you appropriately, not just legally.
“I recently changed my front door and used truhouse. The service was fantastic at every stage, from completing the initial quote, to the survey and the final installation. The staff were always professional and friendly and made the whole experience easy and hassle free.“
“Really love the look and style of the door. The door furniture is of exceptional quality. The installers arrived at the stated time and were clean, methodical and happy chappies! I would recommend truhouse. to anybody. Great job – well done and thank you.“
“I used truhouse. for my new front and back door, and they look fantastic! I found everyone I dealt with – from owners and office staff to fitters – very friendly, knowledgeable, helpful and human from my first enquiry at the showroom through to the finished job.“
“We had our windows replaced because our home was freezing! The new uPVC windows and doors that we had have made such a difference to the look of our home too. We were worried about being ripped off so really liked the honest pricing.“
“Wow! This company brings a whole new approach to the industry – a much needed and refreshing change. From the no nonsense survey and quote to the excellent installation carried out by Steve and Adam. The guys were courteous tidy and together with their meticulous attention to detail left me with a lovely finished product. I couldn’t be more pleased.“
“I had all windows and external doors replaced. The cost was lower than expected, the quality is excellent, and the finish inside and out is excellent. The installation date was quicker than expected, the installers were efficient and tidy, and the company owner lent a hand. Excellent service and product from a local business. Love the result.”
“I had a total refit for my property, so this was a big (nervewracking) job. I spent a long time researching and truhouse. gave the best value quote by far. I am so delighted with the result. Brilliant customer service throughout, beautiful windows and great workmanship. Highly recommended.“
“Job well done, fast and efficient and looks really great. The fitters were courteous and professional, and I’m very happy with the finished product.“
“If I could award points they would be 150 out of 100. That is how great this company has been. I feel like I have a new home. I opted for triple glazing – it’s silent and I have turned the heating off as it’s plenty warm enough already. Each room seems bigger, brighter and OH SO MUCH BETTER.“
“Kind, hard-working, fantastic fitters and a wonderful team in the office who emailed or called to update me at various times. This is a company who thrives on giving not good but fantastic service in ALL areas. Even to the point of working around my cat-flap that I wanted to maintain.“
“I had a quote from truhouse. for new doors. I found the whole service very friendly and convenient from start to finish. It’s lovely to receive a cheery greeting on the initial phone enquiry and I’d say the service was the same throughout. No pushy sales advice, just honest and clear advice given.“
“ I can’t thank the team at truhouse. enough for their help, support and service throughout. We are very pleased with our new windows and the fitters were great and cleaned up afterward. Thank you so much to all the staff that have been involved in this from start to finish!“
“I rarely leave reviews but I cannot recommend truhouse. highly enough. From the initial consultation throughout installation and to their aftersales service this company has simply been outstanding.“
“What a great family business. Friendly and great level of customer service. Their website is very slick and easy to follow – it’s so refreshing to get a clear idea of cost up front to begin to work out your budget. Would definitely recommend.“
“We purchased a Solidor composite door after using an extremely easy and simple design tool on the website. Transparent pricing and a very straightforward transaction with your company. A tru. delight!“
“After years of having to have a light on in the hallway day and night, truhouse. have brought in the light. Service exceptional from staff that not only know their job but complete it with a smile. Thank you one and all. We love our new door.”
“Fab local company. Brilliant customer service and a team you can tru.ly trust.“
“Excellent job in a rental property we own. Very skilled and friendly installers. Sensible price. Site survey dimensions were spot-on. They appeared dressed in filthy overalls, however, they are professional and know what they are doing.“
“Excellent customer service. The windows and doors came nice and early on the arranged day, were good quality and well fitted. Thanks again and I will use you again when I move house next!“
“When Stroud Windows changed their name to truhouse. I was concerned that perhaps they were trying to hide a murky past. How wrong was I! I received an excellent, efficient and courteous service from everyone at truhouse. and the online self-design function for Solidor is superb.“
“truhouse. are an excellent company. Well organised, professional and delightful to deal with. The windows are fantastic – we really can’t tell the difference from the wooden sash windows we had before – except they are draught-proof and won’t need painting!“
“We recently had truhouse. Simply windows and doors fit a lantern on our new extension. Brilliant service, cannot recommend enough. If you’re after windows/doors/lanterns give truhouse. a ring – you won’t be disappointed.”
“Absolutely delighted. Prompt visit for survey, and very helpful advice about the right product for our old Cotswold farmhouse. Steve and Adam did a really neat job. No mess or damage, and the new windows have exceeded our expectations. They look just perfect.”
“Thank you so much for turning my grotty old door into a sparkling new one! We are very pleased with the service.”
“I used truhouse. to supply and fit a new uPVC back door and kitchen window, following a refurb. Can’t speak highly enough of the service. Absolutely no sales push, just down to earth, friendly, helpful people. Reasonable prices, the installation went incredibly smoothly, the house was left immaculate afterwards and the window and door look great. Will not go anywhere else.”
“The team did an amazing job with my new front door. Clean and tidy, efficient, polite and good at what they do. Would recommend truhouse. to anybody. Thank you so much.”
“They came and did a top job for me, friendly and top notch window technicians. would recommend them to everyone.”
“Great company. Nothing is too much trouble. Our new windows and doors look amazing. Very, very pleased. Well recommended.”
“We had our front door and windows done by the experts at truhouse. They looked after us from start to finish. Great staff. From office to fitters, all super friendly and helpful. The workmanship was so tidy not any mess. Thank you.”
“Excellent, quick and reliable service. Would definitely recommend and use again.”
“We can’t recommend truhouse. enough. Love the colour range and styles available. Super friendly service, high quality fitting and we couldn’t be happier with our new windows and doors. Since our composite doors were fitted, we can sleep soundly knowing no one is getting through those in a hurry! Thank you for such a smooth process.”
“An innovative, forward-thinking company who thrive off excellent customer service! They should introduce 6 stars!”
“New composite door fitted. Great job completed to a high standard and done efficiently. Everyone I’ve dealt with from office staff to fitters were extremely pleasant. Highly recommended! Thank you.”
“We were recommended truhouse. by a neighbour after admiring their new windows. The whole process has been professional and pain free and the finished job looks fantastic and has transformed the home. Great service all round from the initial consultation, fitting and all elements of customer service and after care. We will be using truhouse. again.”
Start your home improvement project today
Whether you have a modern, contemporary, or traditional home, we have the window or door for you!
- Enhance the external and internal appearance of your home
- Improve the quality of your living environment
- Provide the best security from intruders
- Protect your home from the elements and reduce your energy bills
- Add value and character to your home