Excellent communication, product and installation.
Alan F
We hear you – double glazing has a bad reputation, and the quality of home improvement products and services can vary widely between companies. That’s why it’s so important to ensure you engage a company whose standards are endorsed.
Here at truhouse. we don’t simply supply and install windows and doors to comply with a list of standards – we work tirelessly to exceed them and elevate the industry standard for excellence.
With the support of our employees, partners, and relevant industry bodies and glazing associations, we are challenging the norm and paving the way forward with professionalism, quality, transparency, and sustainability at the forefront of all that we do.
Our commitment to showing tru. professionalism and a tru. difference in everything we do – from our products to our service, from start to finish – can be seen not only in our testimonials, but in the accreditations and certifications proudly held by us and our carefully chosen manufacturers.
The Fenestration Self-Assessment Scheme (FENSA) is the largest and longest-standing government-authorised scheme that monitors building regulation compliance for replacement windows and doors.
As an original member and FENSA Approved Installer, you can be confident in the knowledge and skill of the truhouse. team and the standard of our workmanship. Our installations are frequently assessed by FENSA (at random and without notice) to ensure continued competence and legal compliance.
The FENSA certificate we issue to you after installation – a document required if you sell your home in future – is your evidence to confirm your replacement windows and doors* installed by truhouse. are:
*Only doors with more than 50% glass fall within FENSA’s remit and are registered with FENSA.
Note: Not all installers comply with building regulations, and not all of them will register your installation with the local council, yet compliance and registration are required by law. If your installer doesn’t mention that you’re legally responsible and doesn’t offer a FENSA certificate or other building regulations compliance certificate, you’ll need to pay a few hundred pounds for an inspection by building control. Should any non-compliance issues be found by the building inspector, you will also need to pay to rectify these.
The Glass and Glazing Federation (GGF) is the leading trade association representing companies who make, supply or fit, glass and glass related products in commercial and domestic sectors. Highly regarded by government, it plays a large role in influencing new standards and regulations, such as the building regulations that govern and control the way buildings are constructed in the UK.
As a longstanding GGF member company, truhouse. has passed the Federation’s strict vetting procedures. Our conduct and performance are constantly monitored and assessed to ensure we display honesty and integrity, and ensure the standard of products and installation remain high. As a GGF member, you can be assured that truhouse:
The British Fenestration Rating Council (BFRC) is the UK’s most trusted and widely-used rating council for verifying the energy performance of windows and doors, giving installers and homeowners the evidence they need to make the right choice for each home’s window and door energy performance requirements.
Their rainbow-coloured window energy rating (WER) scheme is used to measure and identify energy efficiency levels from A++ through to E, with the former being the most energy efficient, and the latter being the least energy efficient.
All truhouse. windows and doors are rated A+ as standard, with the option to upgrade to A++ with triple glazing or additional lamination and surface coatings that help control the amount of light and heat entering and leaving your home.
The British Standards Institute (BSI) is the National Standards Body of the UK.
Our carefully selected manufacturers proudly certify to the world’s most recognised quality management standard, and hold numerous kitemark certifications for meeting exceptional quality and safety standards.
Secured by Design (SBD) is an official UK police initiative that promotes products that help with prevention of crime in our homes. It’s the only form of Police approval for products in the UK, and windows and doors that achieve Secured by Design status have been rigorously tested and assessed against a strict criteria, with the status only being awarded to those with the very highest degree of resistance to attempted break-ins and burglaries.
All products supplied and installed by truhouse. can be upgraded and manufactured to achieve SBD status on request.
The Forest Stewardship Council® (FSC®) is an international, not for profit organisation that promotes sustainability and the responsible management of the world’s forests. The FSC® accredits third party organisations, such as BM TRADA who certify forest managers to the standards required by FSC®.
truhouse’s timber window and door manufacturer of choice uses only FSC® 100% timber, and holds the FSC® Chain of Custody Certification, reflecting our shared commitment to the use of environmentally friendly practises and transparency throughout the manufacturing process. All FSC® certified products are sourced from well-managed, sustainable forests and can be fully traced back to the original source.
Our entire timber product range carries the FSC® 100% label, so when purchasing replacement timber windows and doors from truhouse, you can be confident your are purchasing the most envivronmentally friendly, high-quality products, with the finest possible finish.
The Glazing Arbitration Scheme (TGAS) is an independent alternative dispute resolution (ADR) scheme that offers consumers a simple, hassle-free way to resolve a dispute with a trader over the supply and/or installation of windows, doors, and other glazing related and home improvement products.
As a long-term TGAS registered trader, truhouse. fully embraces and complies with the EU ADR Directive, and is committed to delivering the highest possible standards of customer service and satisfaction.
In the unlikely event we should ever receive a complaint that cannot be resolved in a timely, efficient, and satisfactory manner, you can rest assured that your dispute will be referred to the well-established, independent ADR body, the Centre for Effective Dispute Resolution (CEDR), for fair and impartial arbitration and judgement.
The Financial Ombudsman Service (FOS) is an independent official body, established by Parliament under Part XVI of the Financial Services and Markets Act 2000, for settling disputes between UK-based financial companies and their customers.
With truhouse. you can rest assured you’re in safe hands financially, as:
But in the unlikely event you have a complaint or feel we haven’t you treated you fairly when it comes to regulated financial activity, and we are unable to come to a satisfactory resolution together, you can refer your dispute to the Financial Ombudsman Service for impartial arbitration and settlement (be it an informal agreement or legally-binding final decision). The service is free to use and the ombudsman will also ensure we’ve dealt with you appropriately, not just legally.
Alan F
Excellent communication, product and installation.
Sarah K-H
Very professional service from phone enquiry, measure-up visit and written quote, phone updates and installation. Would recommend, pricey but you get what you pay for. Had a black aluminium steel framed full glass door fitted – very pleased with it 😀👍
Kirsty W
Great service and superb finish. We’re really happy with the results.
Beth B
We are very pleased with the competitively priced window and sliding door truhouse installed. From the start, Dave and Mo gave us useful information about products and recorded all requests. Their work and attention to finishing was excellent. They made sure we knew how to use the locks, and they completed a check-list at the end of the job. What a pleasure having a company that puts excellence first.
Mark & Claire S
Truhouse are the best! From start to finish, this has been a very pleasant experience. Going through options with Sarah at the showroom, Chris’ visit to quote, Paul’s measuring-up survey, and then fitters Dan and Josh doing a fantastic job fitting our new windows and doors. Had a real blast with those two guys over the last 3 days.
Carol J
The fitters Dave and Mo were clean and tidy. Fitted in freezing conditions. Top quality job.
Anna M
Fabulous windows, fantastic staff! We are very pleased with our windows supplied and fitted by truhouse. We took over 6 months to decide on the company we would engage for the job and during this time we experienced no pressure from the company. They were very thorough and diligent and we cannot thank them enough. The professionalism shown by all the staff made the whole process smooth and stress-free. Thank you very much truhouse, we would definitely recommend you to others.
Kaz P
Top-notch window company. From the first visit from Chris, to quote, to the installation from Adam and Steve, it was first class. Chris gave us all the helpful information we needed and wasn’t pushy with quote either. which wasn’t as expensive as we thought. Adam and Steve the installers did a fantastic job and cleaned up afterwards. Truhouse have transformed our ex-council house into something special. Would definitely recommend them. Thank you to all involved 😁
Ali M
We are delighted with our new windows, which have transformed our house. The quality is excellent. Steve and Adam worked incredibly hard and made the installation stress-free. They were very clean and tidy and when they left you would not have known they had even been there. The staff in the office have also always been so patient and helpful and we are grateful to them too! We would highly recommend truhouse to anyone thinking of replacing their windows.
Graham R
Fantastic service from start to finish.
1
Complimentary design, consultation and quick, FREE, no-obligation quote.
2
Precise measurements and planning ensures perfection everytime.
3
Ensure you make the right decision for you – sleep on it for 7 days!
4
Your new windows and doors will be expertly crafted in Britain.
5
Professional insallation within 3 weeks*, leaving your home clean and tidy.
6
FENSA registration and 10-year guarantee for added peace of mind.
You tell us what you like and our friendly team of experts will guide you through our easy process.
tru. support
* From point of order. Lead times may vary subject to requirements.
“The service was truly exceptional. From initial meeting to quote and installation, the whole experience was faultless.”
– Greg C, homeowner
Used by Greg and 8,250+ other happy homeowners since 1982