Excellent service from start to finish. No hard sell. I approached them at the Hereford showroom. Excellent communication of when the door would be made and for organising the fitting date. Fitters on the day were great and did a very neat job. I would highly recommended them.
Improving your home is simple with truhouse. (formerly Stroud Windows). We provide a personalised service, working with you to create tailored window and door solutions to meet your reqirements.
From initial enquiry and quote through to installation and guarantee, our simple six step process aims to put you in control of your truhouse. journey.
You tell us what you like and our friendly team of experts will help to guide and take care of you, every step of the way.
* From point of order. Lead times may vary subject to requirements.
Step 1 – FREE No-Obligation Quote
Together, we’ll take a look at which windows and doors you’d like to replace, discuss your requirements, and take initial (approximate) pricing measurements, before advising on the most suitable window and door replacement options available to you, taking into account all of the factors unique to you and your property. We can also show you some samples/examples and advise you on design and colour options.
Our aim is always to make windows and doors as simple as possible, and the typical quote appointment lasts no longer than 30 minutes. However, Chris and Mark will always take the necessary time to fully answer your questions and discuss technical details if desired.
Chris and Lee will pass details of your requirements to our friendly office team, who will produce and email you a written quote, showing a breakdown of your chosen window and door designs, and committing to a fully fitted price (subject to technical survey). We aim to provide all quotes within 2 working days of your appointment, however, on larger projects or during busier periods, this may take a little longer. The team will give you a quick call to advise when your quote is ready, and take the time to answer any questions you may have about your truhouse. quote.
We understand that purchasing new windows and doors can be a big investment, and the last thing we would ever want to do is pressure you into making a decision on the spot – we hate pressure sales just as much as you do – so all truhouse. quotes are valid for 21 days from the date of issue (unless otherwise specified).
Should you have any questions during those 21 days, we will be more than happy to help – just get in touch with your nearest truhouse. team. We don’t employ sales staff and none of our team are on commission – our only goal is to help you improve your home.
Whilst we would always recommend speaking with one of our friendly experts, Chris or Lee, we can sometimes provide an estimate (subject to full technical survey) if given enough information.
Please visit our secure online quote form and provide as much information as possible.
Please be advised that we may still need to speak with you to clarify details prior to providing an estimate, particularly if your quote request is for a large project or involves complex requests or plans that need to be unpicked and understood.
Step 2 – Detailed Technical Survey
If you decide you would like to move forward with your truhouse. quote, we will arrange for one of our experienced surveyors, Chris or Lee, to visit (or revisit) your property to carry out a detailed technical survey.
Our expert surveyor will take photographs, precise measurements, and check the material composition of your property to determine whether any special equipment (such as scaffolding or specialist drill bits) will be needed for the installation.
This meticulous planning ensures we deliver the smoothest, most energy-efficient installation possible, with replacement windows and doors that fit your home perfectly.
We don’t go into this level of detail during your quote appointment because we want to keep things simple, ensuring you have time to choose the style and design that suits you and your home, at a price you’re happy with before we start tapping and knocking your existing windows, doors, and plasterwork or brickwork around. It also gives you the opportunity to ask any additional technical questions you may not have previously thought to ask.
Yes – no subcontracting here! Every job is important to us, so we do all of the surveying ourselves. Our highly qualified and experienced technical surveyors, Chris and Lee, are fully employed, and as invested in quality and professional service as everyone at truhouse.
Our aim is always to be as quick and efficient as possible. The typical technical survey visit lasts between 30 to 90 minutes, depending on the size of your home, how many windows and doors you are replacing, and how many questions you have for our expert surveyors.
Once they have taken precise measurements and technical details for your replacement windows and doors, our experienced surveyors will run through some final checks with you to confirm the specifics of your order.
You can make minor alterations to style or design options at this stage, however, this may affect the cost we previously quoted you in step 1. Our surveyor will be able to check and confirm if there is any price adjustment to accommodate your desired changes.
Once you are happy with everything, we will run through our terms and conditions of sale, explain the next steps, and draw up a contract containing the final specifications and cost of your new windows and doors for you to sign.
Step 3 – Place Your Order
We want to ensure you’ve made the right decision for you, so once you’ve signed your contract at survey, our friendly office team will calculate your deposit amount and email your deposit invoice for payment, and you have up to 7 days to sleep on it before we proceed further.
We can still make minor specification changes within 7 days of the date on your contract, however, this may affect the cost previously agreed. Our friendly office team will check and confirm if there is any price adjustment to accommodate your final changes, and update your contract accordingly if necessary.
Once the 7-day cooling-off period has passed and we have received your deposit payment, we will place your order with our supplier(s).
Yes. Whether you choose to self fund, take out low rate finance, or take out 0% finance, a deposit is required to secure your order and commence manufacturing of your chosen windows and doors.
As you’ll see in the representative examples over on our finance page, the deposit payment required can vary from 10% to 50% of your total order value depending upon which double-glazing funding option you choose.
We offer flexible payment options, so your deposit can be paid via your choice of debit card, credit card (including American Express), BACS, or cheque.
If you would like to take advantage of one of our flexible finance options with low deposits and low interest or interest free credit, we would be more than happy to help.
Simply get in touch to book your 30-minute finance appointment with Natalie, our finance expert, conducted via your choice of media – be it face-to-face in our showroom, in your own home, via video chat or virtual meeting, or via telephone.
For more information on the different funding options we can offer and the finance application process, please visit our finance page.
Step 4 – Manufactured in Britain
truhouse’s expert suppliers will begin processing your order immediately upon receipt.
Working with only the best of British design and craftsmanship, we take pride in the details others often overlook. Your replacement windows and doors will be made to order by experienced craftspeople here in the UK, using only the highest quality materials and components. All windows and doors are quality tested at each stage of the manufacturing process to ensure they meet and deliver on their performance promises and will tru.ly stand the test of time.
We will keep you updated with progress as much as possible, and as soon as we receive an estimated delivery date from our suppliers, our friendly office team will be in touch to offer and agree on a provisional installation date for your replacement windows and doors.
As lead times for replacement windows and doors vary between each of our suppliers, and vary further depending on your specific requirements and demand at the time of order, it can be difficult to give an exact time frame for how long the manufacturing process will take.
We understand that when you make the decision to update your home, the chances are you want it done as soon as possible. Generally speaking, our average lead time is between 3 to 5 weeks from point of order, but this can be shorter for more simple orders, or longer for more complex orders.
We appreciate time is of the essence with certain home improvement and renovation projects. Where this is the case, please kindly make us aware before placing your order, and we will be able to confirm our supplier’s current lead time.
Once your order has been placed with and processed by our supplier, we will be able to offer and agree on a provisional installation date for your replacement windows and doors, based on the estimated delivery date provided by our supplier.
No. As per the terms and conditions of sale (discussed with you at survey and outlined in your contract), you will not be able to make any further changes once your order has been placed with our suppliers (7 days after the date on your contract).
On receipt of your order, our suppliers will place all materials into fabrication. These materials are made to measure and completely bespoke to your home and your personal style and design requirements, so – much like when you purchase any other customised product from a retailer – it is not possible to change your mind once manufacturing has begun.
This is part of the reason why we don’t engage in pressure sales, actively put you in control of the process up until this point, and insist on a 7-day cooling-off period once you’ve signed your contract – we want you to be confident and happy in your decision(s).
Step 5 – Professional Installation
In short, yes – we will need you to be present at the beginning and end of your installation.
On the day of your installation, we will need you (or someone you trust) to grant our friendly fitters access to your property, but afterwards you are more than welcome to leave them to continue installing your truhouse. widows and doors whilst you go out or go about your day.
We would kindly ask that you are present and available on completion of your installation so that we can inspect your new windows and doors together, demonstrate their functionality, and provide you with all the necessary keys. We will also run through some final checks to ensure you are happy with the quality of your newly installed windows and doors*, prior to completing a digital installation acceptance form with you (a copy of which will be automatically emailed to you for records), and confirming that your final balance is now payable (if you are self funding) or your monthly finance payments will now commence (if you took out a finance agreement through truhouse.).
* Any quality concerns or issues raised by you or our fitters that cannot be resolved immediately will be clearly documented on your installation acceptance form for review by our customer service team, who will get in touch within 3 working days of your installation to discuss and progress any required remedial works – be it a quick return visit from our handy installation team to fix a smaller issue, or a visit from our manufacturer’s service engineer for more complex difficulties or defects.
Yes, prior to installation, we do ask that you kindly prepare the rooms we will be working on by spending a few minutes:
- Removing all curtains, blinds, and any other window fittings.
- Removing anything breakable such as ornaments or vases.
- Taking down any pictures or wall decorations.
- Moving items of furniture at least 1 metre away from the windows or doors being replaced (further if possible).
This will not only prevent any avoidable damage (direct or indirect) to your belongings, but also create a clear working area for our fitting team, enabling your installation to run as smoothly and efficiently as possible.
If you are unable to safely move any larger items of furniture out of the way, then our friendly fitters will be happy to help – we don’t want you to hurt yourself.
If necessary, please also arrange for your security company to remove alarm sensors prior to installation.
If you are having windows installed across multiple levels of your property, we will always begin work upstairs first and then work our way down, unless there is very good reason not to.
We would never recommend fitting new windows and doors downstairs and then removing and replacing windows above them. As careful as our skilled fitting teams are, there is always a danger of debris falling onto and damaging your newly fitted windows and doors below.
Our friendly team will always do their best to work carefully and considerately, but in the event you would like us to try and avoid a specific room (such as your home office or your kitchen) at a particular time during your scheduled installation, please let us know in advance of the installation and we will try our best to accommodate this where possible.
Every job is important to us, so we do all of the installation ourselves – no outsourcing or subcontracting here! By employing our highly-skilled window and door replacement installation teams, we have full control over the quality of our installations.
We tru.ly believe our fitters are the best in the business – not only are they are experienced, but they’re professional, dedicated, and tru.ly take pride in their work.
Having new windows and installed in your home will inevitably create a little mess, however, our installation teams are experts at replacing windows and doors with as little disturbance as possible.
We make every effort to ensure your home is kept clean and tidy, using dust sheets to protect your floor and any furniture in the surrounding area to keep mess to a minimum. Once your installation is complete, we take care to vacuum and wipe up any residual dust to ensure we leave your home just as clean as when we found it, if not cleaner – you wouldn’t even know we’ve been there!
Committed to the environment and helping achieve the UK’s 2035 recycling targets, our skilled fitters will carefully remove your old windows and doors and take them away to be recycled.
We are able to recycle 100% of our uPVC waste, and 98% of our total waste – saving more than 12.8 tonnes from going to landfill in the last year alone.
Step 6 – Guaranteed for Peace of Mind
Once your replacement windows and doors have been installed and you have signed your customer acceptance form, we will register your installation (subject to qualifying criteria) with The Fenestration Self-Assessment Scheme (FENSA), the largest and longest-standing government-authorised scheme that monitors building regulation compliance for replacement windows and doors.
You will be issued with a FENSA certificate within 2 months of the date of installation, and your FENSA certificate provides proof that your truhouse. installation:
- Complies with building control regulations
- Uses energy-efficient products
- Is registered with the local council
- Is protected by truhouse’s warranty and insurance-backed guarantee
Here at truhouse, the service doesn’t stop after installation – our friendly team are always here to help in the event you require our assistance.
We take quality and workmanship seriously, which is why we provide all of our customers with comprehensive warranties and insurance-backed guarantees – some of the fullest coverage in the industry. Should you have any issues with your replacement windows and doors that have arisen as a result of manufacturing or installation, they will be repaired or replaced for up to 10 years after the installation date.
Having traded successfully for 41 years, we have every expectation of being here for years to come, and even growing. But in the unlikely event that we should, for any reason, cease to trade during the lifetime of your warranty, your warranty is guaranteed by an insurance policy, meaning you will remain covered (subject to the terms of the insurance policy).
Your insurance-backed guarantee policy document from our specialist provider, Quality Assured National Warranties (QANW), will contain all the information you need in order to make a claim against the guarantee.
Trusted by over 7,750 homeowners like you
More than 7,750 homeowners have used truhouse. to supply and install replacement windows and doors since 1982.
Highly recommended. Friendly professional staff at the showroom gave good advice and the fitters were cheerful, efficient and did an excellent job. We are so pleased with the finished product.
All members are very friendly and professional. The fitters were very professional and tidied as they went. I would definitely recommend truhouse. to anyone looking for high quality windows and doors.
Fantastic product fitted by Dan and Josh who were superstars. Thank you for transforming our home.
A wonderful company who I heartily recommend. My sister is disabled, living in a ground floor flat, with a casement window that had failed and was a great security worry. After reading reviews I phoned and booked. We were kept updated at every stage. The window was fitted with great care by 2 lovely gentlemen & they spent time adjusting the handles so my sister could open the windows with her weak hands. We are SO grateful and she says she feels so safe now. Thank you so much for a superb job.
Another small problem with our windows – not a fault of truhouse. – had a breakdown of seal between glass panes and filling with water. The support they gave from start to sorted was unbelievably smooth, efficient, and they did everything. Cannot praise them enough, so pleased we went with truhouse.
Excellent experience with the team, from initial showroom visit, quoting, technical survey, installation and keeping us up to date throughout the whole process. The whole team is friendly, helpful and professional. Dan & Josh did an excellent job with our windows and doors. Highly recommend.
Professional and friendly team. Fitted windows previously and new door is just as good. Very happy.
After seven years from install, we needed some remedial work to be done on two doors. On arranging a follow-up visit, two operatives, Dan and Josh arrived, spot on time as stated and completed the works asked with curtesy and professionalism. Would recommend truhouse. from our experience.
First class service, product and staff. No hard sell, great showroom. Could not fault any stage. I would have no hesitation in recommending this company.
From the first enquiry to the actual fitting, everybody was professional and very helpful. Adam did not stop from the moment he arrived, no lunch break, even during rain showers he carried on. Considering he was replacing the front door the mess was negligible. He also made sure he swept inside and out and left the hall cleaner than ever! My neighbours were so impressed with his work, especially after a disastrous job they had with their new patio doors from another firm. Worth every penny.
We asked truhouse. to replace two sets of kitchen windows, a kitchen door, a sash box and a french window. Everyone I spoke to in the office, those who prepared the quotes, and the fitting team were all kind and helpful, and did a great job. The work was also booked and completed sooner than expected. Highly recommended.
Hannah was a great help… organising, informing and so on; all done with a smile. Thank you.
Good communication through the whole process. Installation dates honoured. Installers did good job with no damage to walls etc, tidied up after. Pleased with quality of windows.
truhouse. installed windows and doors back in January and did a great job. Recently we experienced some issues with the front door and handle. I contacted truhouse. and within 48 hours they sent around Adam and Steve, who did a great job of re-aligning the door which works great now. The manufacturer has agreed to replace the door handle which truhouse. will fit for us. The after care service has been first class! Many thanks!
We are really happy with the quality of the windows themselves. The fitters, Steve and Adam, took great care over the installation and were unfailing polite and respectful of our property.
The friendly and helpful team turned up promptly to install my door which I am extremely pleased with. Nothing was too much trouble and everything was left clean & tidy with a first class finish. The door has added curb appeal to my home and would highly recommend the truhouse. team. Thank you so much!
Excellent job, in a rental property we own. Very skilled and friendly installers. Sensible price. Site survey dimensions were spot-on. They appeared dressed in filthy overalls, however they are professional and know what they are doing.
This is the third installation truhouse. have done for me and during all three communications and advice were excellent. Appointment kept and work areas left clean and tidy after job finished. I am delighted.
Excellent service. The guys are great – did a good job, left everything tidy and very personable. Communication was very good from start to finish. Highly recommend
Excellent experience dealing with truhouse. No hard pressure sales techniques we experienced from other national companies. Really helpful, keep us informed of progress. This is the 2nd time we have used them – bifold doors and now a new back door. would definitely deal with them again and highly recommend them – 5 star service from beginning to end.
Problem was solved promptly. Listened to what we said and acted accordingly.
One of two companies out of the five I contacted who actually bothered to quote. Prompt before sales service. Listened to my needs & wants. Office staff efficient & answered queries promptly plus kept me informed of the progress of my order. Excellent installation by Dan & Josh. Friendly & did the best installation possible.
The installation team, comprising Tony and Jay, was efficient, tidy and friendly. The admin staff were also lovely.
Brilliant door, the quote was done seamlessly and really easy . I had never heard of the company before and used Trustpilot to review and so glad I did, the price was very competitive and the service was excellent. Wouldn’t hesitate to recommend and use them again. Plenty of colour range choice and they picked a door that was perfectly matched to my windows, top job, and instead of waiting for months and months for a new door it was all done within a month.
Helpful from day one. The team listened, to our aesthetic and financial wants and needs and helped us choose the right windows for our significant restoration project. Communication was spot on throughout the process. The guys who fitted the windows were helpful and worked brilliantly with our builder. All of the office team were thoughtful and kept us informed throughout. Couldn’t be more pleased with the end result and would recommend without hesitation.
truhouse. have been a great company to deal with and I would definitely recommend them. From my first correspondence with them to installation, I have been kept up to date and given all the information I needed. The staff have all been friendly and helpful. And I’m absolutely delighted with my beautiful new patio doors! Thanks truhouse.
truhouse. are a very professional outfit, from start to finish they couldn’t have been more helpful.The two lads who fitted my doors never stopped working until they had finished. I am very pleased with the quality of the doors and how tidy they worked.
Very pleased with our new windows and door. Dan and Josh did an excellent job. They worked incredibly hard and made a good team. They kept the mess to a minimum and any mess they made was cleaned up straight away. We would not hesitate to recommend truhouse. to our friends and family.
I was slightly apprehensive having the windows replaced with frost on the ground, and having had a chequered past with double glazing installs didn’t help either, but I did not need to worry, the installation went like clockwork. The install team made really light work of a big job with a smile and a lot of professionalism. Once again a big thanks to all, getting decent support and quality workmanship is on the wain nowadays so it is nice to recommend a company where it still exists.
Everything went smoothly, no problems whatsoever. Got done quicker than the estimated time. Jay & Dan was very polite and friendly they did a great job.
My overall experience with truhouse. was fantastic – a really great team who seem to be very driven to provide a great product and really good customer service.
Right from the first call back they were friendly, courteous and helpful. The initial surveyor that came out to quote was knowledgeable and extremely thorough checking everything would fit correctly. Not at all pushy and about closing the deal. All communication was really easy, I always got a response to my emails and didn’t have to wait very long to have the doors installed. The installers were fantastic. I think my house was cleaner after they left than it was before! I am so pleased that I went with this company.
Great experience from start to finish. Very helpful advice to help us decide what we wanted. Delivery and installation team were excellent, and went above and beyond to get everything right.
Exceptional service from initial consultation at our home, through to final delivery and installation. The whole team are fantastic irrespective of whether you are dealing with directors or support in the office. We could not be more happier with our 2 x new front doors (main house and annex) as they have completely transformed the property. We will be using Chris, Natalie and their team for our windows in the future. Highly recommended!!
Extremely helpful, friendly and professional. Very pleased with the installation.
Very good all round, I highly recommend truhouse. in Stroud for windows. We had the whole house done, the team were fab.
We had a very positive experience with truhouse. The installation itself went very smoothly and we are delighted with the result. The guys that came were lovely to deal withand we can’t fault them for their workmanship and tidiness – cleaned up at end of each day. We were amazed how little touching up of paint etc around the windows inside needed doing. All in all not the cheapest quote we had but very much impressed with the job done and the windows.
From the first visit to the day of installation they were great. Very knowledgeable of all products, very competitive pricing and always keeping us up to date. On the day of installation two very polite and friendly guys arrived on time. They removed the old door and frame without damaging the brick surround and then installed the new Solidor and frame. We are extremely happy with the new door and shocked by how amazing it makes the entrance to our house.
We were a little apprehensive about replacing all the windows and doors in our 450 year old house but truhouse. completed the work beautifully. From the initial visit from Chris, the survey by Mark and the installation by the Y40 team we were talked through the process and our questions answered. The lads were polite, tidy and respectful of the property. The house looks fabulous. Friends and neighbours agree.
We had a very professional service from truhouse. Thorough survey, good communication about lead/delivery times and the guys who fitted them were very polite, efficient and super tidy. We are very pleased with the final result
Price – Communication – Product – Installation, all to our satisfaction. truhouse. were very helpful in the selection of window types/models/colours and kept us informed from beginning to completion. Fitters were quick, quiet, courteous and liked their coffee and biscuits.
Good advice, the design process was well considered and helpful. Comms during the delivery/planning process was good. We were kept up to date regularly. The installation team – Travis and Alfie were an absolute pleasure. They worked non stop, with care and skill. They are lovely people – thoughtful and considerate. Just ace.
truhouse. was fantastic from the start – great customer service, always kept me up to date with timings and were so helpful when coming to measure up for my new front door. I would not hesitate in contacting them again or recommending them!
Quick, efficient and always go the extra mile. Have used truhouse. twice and would definitely recommend them.
We had new windows installed early this year to replace our old upvc windows, Chris and the whole team have been fantastic throughout the project. The windows have been finished to a very high standard, and also cuts traffic noise out considerably. We can’t recommend truhouse. house highly enough.
Dan, Josh and Jamie came to fit two doors. The work was carried out efficiently and with as little fuss and disruption as could be expected. After they left, some of the trim came away from the wall and we noticed a crack in the architrave, but these little issues were speedily rectified. Highly recommended.
We recently had all 17 windows in our home replaced by truhouse. and I can say without hesitation the level of service was truly exceptional from initial survey through quote to installation the whole experience was faultless. Every person I dealt with left me in no doubt that the reputation and the level of service they provide is a matter of personal pride. Thank you all.
Excellent company to do business with. High quality products installed with care and attention. Good after sales service with inevitable snagging. Highly recommended.
The truhouse. team were brilliant from start to finish, coming up with Great designs for doors and windows then fitted efficiently and cleanly by some really nice guys. A pleasure to have them work on our house!
truhouse. were recommended to us by a friend and proved to be excellent choice for the replacement windows on our house. The customer service was first class right from the initial phone call, with all our questions and concerns addressed diligently and promptly by the team. The fitting team were excellent too. The work was completed in a tidy fashion and done with a real attention to detail. We’re really pleased with the finished look of the windows and can’t recommend truhouse. highly enough.
Great experience – on time, no hassle fitting of windows. I knew exactly what to expect and when – no chasing and on time. The windows fitters were lovely and even cleaned up. Definitely recommend lovely local company.
The truhouse. window team were friendly and professional. They kept in touch throughout and answered questions as they arose. I couldn’t fault the service. A really professional team – I would highly recommend them. The two-men fitter team Adam and Steve were a joy to have about, cheerful, professional and they did a great job! Thank you all. I am delighted with my new windows!
We’ve been delighted from start to finish with truhouse. Chris surveyed the property and put forward some really good suggestions and ideas. They kept us in the loop with the progress of our order. The fitters (Adam and Steve) are an absolute credit to truhouse. They were prompt, neat, quick, flexible and took real pride in their work. We had coloured aluminium windows, french doors and bifolds fitted – the quality is superb. We would highly recommend truhouse.
I am so pleased with all my new windows and door. The customer service was always quick, friendly and efficient, and the 2 fitters Andy and Jamie went above and beyond. truhouse. was recommended to me, and I wouldn’t hesitate to recommend to others. Thank you all!
I can highly recommend truhouse. They fitted 6 windows in our old cottage and I am very impressed with the end results. The whole process was very professional and everyone I dealt with at the company was knowledgeable, friendly and very helpful. Thank you so much… I could not be more pleased!
We would like to thank all the team at truhouse. Simply windows and doors for the outstanding service from Chris, the fitters Andy and Jamie who went above and beyond on the installation, and all the office staff who are always so helpful… The quality of the windows and doors are more than we expected! Thank you again.
My mum had replacement windows and doors done by truhouse. The team at truhouse. from those in the office through to the team who came to do the work were friendly, helpful, caring and focused on us as the clients and what was best for us.My mum is very pleased with the work done and has many compliments on the new porch by her neighbours. We would recommend truhouse. to anyone looking for windows and doors. And they are a local company which is even better!
truhouse. offered a very thorough service, right from the first survey through to the final fitting and installation. The showroom has excellent examples of their work, and both Chris and Natalie were very efficient at planning and communicating with me. We are delighted with our front door, and have had numerous positive comments as to the quality and design.
truhouse. have been amazing from start to finish. All I can say is that the customer relations are superb, the workmanship second to none and they are such a professional yet friendly company to deal with. They went above and beyond for me. I would be very comfortable in recommending this company and very happy to use them again in the future.
We have always used truhouse. for our windows and doors and return to them because of the excellent service and competitive prices that they give. We have found all members of the staff that we have either met or spoken to, to be friendly, efficient and most importantly knowledgeable and helpful. We would recommend truhouse. to anyone looking for a brilliant service. Most certainly a 5 star business!
truhouse. show great service and care in getting you the right outcome. Easily forgotten these days is a great team who communicate with each other and you as the customer, keeping you informed at all points and rarer still, when promised. truhouse. werent the cheapest but thats a choice I made, believing that value remains long after price is forgotten. If you really want to be looked after and not spun stories and sales patter, start and stop here.
We have just had a new composite front door and side panel fitted by truhouse. The team were so professional, great communication especially in these COVID times and the fitters were excellent. The door has made such a difference to our home, not only relieving security concerns but it’s cut down on the draughty and lets a lot more light into our hall. The door also looks fabulous! I’d definitely recommend you going forward!
We are thrilled with our new windows. The whole team were professional, knowledgeable and courteous. A pleasure to deal with from start to finish. We would recommend to anyone. Thank you so much.
I am absolutely thrilled with the end product, a small kitchen and very large bedroom window. It has made an incredible difference to my cottage! My dealings with the company has been a pleasure, communication exemplary. Andy & Jamie were incredibly respectful of my home and anxious concerns, engaging & careful! I couldn’t have cleaned up better myself. I would have no hesitation in recommending truhouse… in fact awaiting a further quote! Thank you.
We had 2 bay windows and a bedroom window replaced by truhouse. this week and I can honestly say, the process went like clockwork. Andy and Jamie were true professionals. I would not hesitate to recommend truhouse. to anyone considering new doors and windows for their home or business. From the initial survey to the final fitting, they were helpful, skilful and very friendly in all areas – first class service in every way.
As part of a kitchen refurb we decided to get some bifold doors and new windows. truhouse. were excellent from the initial measuring, helping choose window style and keeping us informed of delays due to supply chain problems (thats a global pandemic for you). The fit team were extremely polite, friendly and professional. The install was brilliant and the doors and windows are great quality and made a real impact to the house.
I cannot recommend truhouse. enough. I have had several different companies do work on the glazing, doors and conservatory in the house I just wish I had found truhouse. earlier. They are top of my list for future work. Many thanks to all involved a really trouble free experience with fabulous results
Very very happy with this company. Third time windows have been installed at various times and cannot fault the professionalism of all staff on every occasion. The windows Rose Heritage look so true to our original Victorian timber ones you cannot tell the difference. I would like to particularly mention Steve and Adam for their expertise, attention to detail and professionalism dealing with our installation. First class. Thank you.
We’ve just had lovely Bereco timber windows and kitchen door installed by truhouse. Excellent service from start to finish:- 1) Efficient and friendly initial sales and survey visits; 2) Clear communications during lockdown whilst I was “shielding”; 3) Much appreciated storage of our windows and doors during lockdown; 4) Efficient installation by very considerate installers, and finally 5) Good after-sales service with regard to the small blemishes on paintwork on the door etc.
Very easy to deal with. Windows are of great quality and look fantastic. The fitters were excellent. Would highly recommend.
truhouse. have replaced all the old windows in our old renovated house. All such good quality and so so pleased with the work. The blokes arrived on the first morning and I had to rush off to work leaving them to it, having to trust them in the house and I really felt I could. So friendly and helpful and good communication with the staff in the office too. Few very small issues that they were more than accommodating to come back and sort with no issues or problems.
Great service all round. Will use truhouse. again!
truhouse. provided an entirely professional and seemless service from enagement to final fitting. Both the installation and customer service were excellent. We would 100% recommend this company. The fitters, Andy and Jamie were extremely tidy and accomodating to our needs.
I had all windows and external doors replaced. The cost estimate was lower than expected, the quality of the windows and doors is excellent. The installation date was also quicker than I expected. The installers went about their business efficiently obviously enjoying their work. The house was left in a very tidy condition. The finishing inside and out is excellent. Even the company owner came by to lend a hand and check it out. Love the result.
I had a total refit for my property, so this was a big (nervewracking) job. I spent a long time researching and truhouse. gave the best value quote by far. I am so delighted with the result. Brilliant customer service throughout, beautiful windows and great workmanship. Highly recommended.
truhouse. are an excellent company. Well organised, professional and delightful to deal with. The windows are fantastic – we really can’t tell the difference from the wooden sash windows we had before – except they are draft-proof and won’t need painting!
I recently changed my front door and used truhouse. The service was fantastic at every stage, from completing the initial quote, to the survey and the final installation. The staff were always professional and friendly and made the whole experience easy and hassle free. I am very pleased with my new door and would definitely recommend truhouse. to anyone who is looking to change their windows or doors.
When Stroud Windows changed their name to truhouse. I was concerned that perhaps they were trying to hide a murky past. How wrong was I! I received an excellent, efficient and courteous service from everyone at truhouse. and the online self-design function for Solidor is superb.
I used truhouse. for my new front and back door, and they look fantastic! I found everyone I dealt with, owners, office staff and fitters, very friendly, knowledgeable, helpful and human. From my first enquiry at the showroom, through to the finished job, they were very efficient with all the paperwork, fitting and the clearing up. A company I would recommend and go back when I need my new windows.
Really love the look and style of the door. The door furniture is of exceptional quality. The installers arrived at the stated time and were clean, methodical and happy chappies! I would recommend truhouse. to anybody. Great job – well done and thank you.
We had our windows replaced because our home was freezing! The new uPVC windows and doors that we had has made such a difference to the look of our home too. I think I liked the honest pricing most. It’s been a long time since we had something like this done and was worried about being ripped off!
Job well done, fast and efficient and looks really great. The fitters were courteous and professional, and I’m very happy with the finished product.
If I could award points they would be 150 out of 100. That is how great this company has been. I feel like I have a new home. I opted for triple glazing – it’s silent and I have turned the heating off as it’s plenty warm enough already. Each room seems bigger, brighter and OH SO MUCH BETTER.
What a great family business. Friendly and great level of customer service. Their website is very slick and easy to follow – it’s so refreshing to get a clear idea of cost up front to begin to work out your budget. Would definitely recommend.
I had a quote from truhouse. for new doors. I found the whole service very friendly and convenient from start to finish….it’s lovely to receive a cheery greeting on the initial phone enquiry and I’d say the service was the same throughout. No pushy sales advice, just honest and clear advice given. Many thanks.
Brilliant customer service and a team you can truly trust.
Purchased Solidor composite door, an extremely easy and simple design tool on the website. Transparent pricing and a very straightforward transaction with your company. A truhouse. delight!
Excellent customer service. The windows and doors came the day arranged and nice and early, all fitted efficiently and were good quality and well fitted. I had the choice of colour/material and chrome handle etc. I chose white frames inside and brown outside to fit in with the neighbours but looking fresh and bright inside. Thanks again and I will use you again when I move house next!