Register a Warranty Claim

Please upload your Contract of Sale

To proceed with your warranty claim, we require a copy of your full, legally signed Contract of Sale — exactly as it was issued to you at the time of signing.
⚠️ This must include all pages, not just the signature page.

Where to find your Contract of Sale
👉 Signed before 18/08/2020: You received the physical paper contract at the time of signing.
👉 Signed between 18/08/2020 and 20/11/2023: You received a PDF copy via email immediately after digitally signing through Adobe Sign.
👉 Signed from 21/11/2023 onwards: You received a PDF copy via email immediately after digitally signing through PandaDoc.
🔎 Need help finding your Contract? If you still can't locate your document, please call your nearest truhouse team who may be able to arrange an off-site document search and retrieval for a small fee.

Please upload only your Contract of Sale
Unfortunately we cannot accept quotes, invoices, payment confirmations, bank statements, or any other documents in place of your Contract of Sale, as these do not contain the necessary product, service, and warranty details. Specifically, the terms and conditions pages of your Contract of Sale are required, as they reflect the agreement made at the time of purchase and are essential for accessing your warranty with the manufacturer(s) and processing a claim on your behalf.