At truhouse, one of our main priorities is customer care and the happiness of our customers, so if you’re not completely satisfied with our product(s) and service, we’d like to hear about it.
This webpage outlines our complaints procedure and provides the information you need in the event you wish to log a complaint.
If you have additional questions or require more information about our complaints process, please do not hesitate to get in touch.
Step 1 – Pick Your Entrance
We cater for all style needs, with 5 different entrance types to choose from, including traditional and cottage doors, modern doors, contemporary doors, stable doors, and french doors.
Step 2 – Frame It
Select your frame style from a variety of different configurations. If you have a particularly tall or wide opening, you may wish to include single or double sidelights and toplights to allow light to flood into your home and create an open, airy entrance.
Step 3 – Choose Your Door Style
We have a vast selection of different doors for you to choose from, ranging from solid to fully glazed. Browse our door designs to find one that catches your eye, and remember – you can always revisit this step later on if you change your mind.
Step 4 – Add a Splash of Colour
Choose from 25 colours and the option of a matching or complementary frame. From subtle to striking, and beautiful to bold, there is something to suit every home. Consider existing brickwork/rendering and windows and doors to ensure your new door meets your aesthetic needs and creates a truly lasting impression.
Step 5 – Get Decorating
Whether your chosen door style has a large or small glazed area, we offer an extensive range of glass options to meet your needs. From plain glass through to handcrafted decorative designs and bevels with obscure glass built-in, you can create a tru.ly unique look to perfectly highlight your new door.
Step 6 – Add the Finishing Touches
From traditional to contemporary, our door hardware comes in a variety of styles and colour finishes to complement your property’s architectural style and help achieve your home design goals. From door handles and door pulls, to door knockers, letter plates and spyholes, our exclusive door furniture range is sure to make the perfect accompaniment to your door.
Step 7 – High Security as Standard
We don’t compromise on your security. All doors are fitted with a 3 star, sold secure diamond rated Ultion Cylinder and supplied with 3 or 6 keys to suit your needs. Choose from keyless locking internally (with our thumb turn option), or a traditional key operation on both sides of your door.
Step 8 – View Your Completed Door
View the final images of your custom designed door, with both exterior and interior mockups displayed side by side.
Changed your mind on any of the choices, or simply wish to view your door in several different colours before making a decision? No problem – you can step backwards and amend any of your design specifications with ease.
Step 9 – Submit Your Door Specification to Us to Receive Your FREE No-Obligation Quote
Fallen in love with the door you’ve designed and need to have it in your home, or want to get an idea of the cost to begin budgeting for your home improvement project?
Simply submit your chosen door design and specification to us to request a FREE no-obligation quote, and one of our friendly experts will be in touch with a price (valid for 30 days) and help to answer any queries you may have. No pressure sales, just a transparent price and friendly advice.
truhouse. Door Solutions
Explore our range of replacement door solutions below.